Effective: July 20, 2026 · Plango is operated by F.I.R.E Holding Inc. ("we"). Contact: info@fire-holdings.com.
Your account email; screenshots and trip content you choose to upload (processed to recognize places and build your itinerary); trip preferences you set; basic usage and crash diagnostics; a push notification token if you enable notifications; records of your in-app purchases (never your payment details — Apple processes all payments); and standard technical logs (such as IP address) generated when your device talks to our servers. We do not sell personal data, and we do not opt your content into any provider program for training general-purpose AI models.
Uploaded screenshots and trip content are sent to AI providers under business API terms with us — currently Anthropic, OpenAI and Google — to provide and secure the screenshot-recognition and itinerary features. These providers may retain limited request data for service operation, safety, abuse prevention or legal compliance under their API terms, but your content is not opted into training their general-purpose models. Original screenshots and extracted results are stored in your account and removed from our active systems when you delete the trip or your account; residual copies in encrypted backups are purged within 30 days.
If you grant location access, your position is shown on the map directly on your device — Plango's servers never receive your device's GPS location. Map features are provided by Google Maps/Places, which may receive map searches, requested map areas and technical data such as your IP address under Google's privacy policy.
If you enable notifications, we store your device's push token to deliver trip reminders you set. You can turn notifications off anytime in iOS Settings; the token is deleted with your account.
When you book hotels, activities or transport, you are taken to the provider's own site or app; your payment details are handled by that provider, never by us. To pre-fill your booking, Plango may pass the provider your destination, dates, party size and a referral identifier — never your Plango account email. Providers handle this information under their own privacy policies, and we may earn a referral commission from them.
We use Supabase (hosting & database), Apple (Sign-In, In-App Purchase, push notifications), Google Maps/Places, AI providers (Anthropic, OpenAI, Google), and travel partners (e.g. Expedia, Viator, Booking.com) for the features above. We require providers acting for us to protect personal data consistently with this policy and applicable law. This website loads fonts from Google Fonts, which receives standard technical data (such as your IP address) when the page loads.
Plango is not directed to children under 13, and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.
You can export your trip and itinerary data, and delete your account and its data, at any time from the app (Me → Account). You can also request access to, correction of, or deletion of personal data we control by emailing info@fire-holdings.com. Plango does not track you across third-party apps or websites for advertising, and does not respond differently to browser Do Not Track signals.
If we change how we handle your data, we will update this page and the effective date above, and notify you in the app for material changes.
© 2026 F.I.R.E Holding Inc. · plango.one